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Support Center
Please keep an eye on this page as we hope to expand our online support substantially in the near future.
If you have other questions, please send an email to:support@flvsoft.com with your order ID (if you have purchased our software), program version, the OS of your computer, detailed description of the problem you encountered. What’s more, the screenshots about the settings for conversion is also helpful for us to figure the problem out.
If you lost your registration code and want to retrieve it, please contact our support team by providing the following info:
Please send an email with the information above to retrieve your registration code.
If you have other questions, please send an email to:support@flvsoft.com with your order ID (if you have purchased our software), program version, the OS of your computer, detailed description of the problem you encountered. What’s more, the screenshots about the settings for conversion is also helpful for us to figure the problem out.
How to retrieve your registration code?
If you lost your registration code and want to retrieve it, please contact our support team by providing the following info:
- Your Order ID
- Your registered email address when you purchased our software
Please send an email with the information above to retrieve your registration code.
Help us help you!
When reporting a problem, please describe it in detail! Please don't just say "it's not working." Please send us the exact error message you got, the script that generates it, and any other information that you think may be relevant. More detailed problem description will help us provide you a quicker and better solution!
When reporting a problem, please describe it in detail! Please don't just say "it's not working." Please send us the exact error message you got, the script that generates it, and any other information that you think may be relevant. More detailed problem description will help us provide you a quicker and better solution!
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