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MKV Converter Frequently Asked Questions (FAQ)

Q1: How to remove your company logo "Pavtube" from my converted MKV video files?
A: Our trial version has a limitaion to export video with a watermark. The only way to get rid of it is to purchase the full version and re-convert the MKV video.

Q2: What's the difference between the trial version and the full version of Pavtube MKV Converter?
A: The only difference is the company logo "Pavtube" will appear in the middle of the converted MKV video file if you are using the trial version. To avoid the problem, you should purchase the full version.

Q3. The watermark is still in my converted MKV files after I have purchased the Pavtube MKV Converter. Why?
A: In face, the software you are using is the trial version. You just need to uninstall it from your PC and then download the full version after signing in the page:
http://crm.pavtube.com/app/user/controller/index.php
Then, it wil be okay. If still any problem or question, please contact our support team for help via support@pavtube.com.

Q4: Does the MKV Converter support converting HD MKV video by using CUDA acceleration technology?
A: Yes. The program with CUDA support is able to convert HD MKV video to other video/audio formats at up to 5x faster speed.

Q5: Is it possible to extract AC3 from MKV DTS file with your MKV converter?
A: Yes. After loading the MKV files into the program, you can easily choose the output format as AC3 from the "Format" option for conversion.

Q6: Could I combine several MKV video files into a single one after the MKV conversion?
A: Yes. Just highlight the MKV files you want to join and then check "Merge into one file". Once the MKV video conversion is finished, you will get the single video file.

Q7: How to split my MKV file into a segment I need?
A: Just go to the Video Editor window and choose the "Trim" tab, you could split the MKV file into a smaller video clip you like.

Q8: Could I play MKV movies on WMP by using your MKV converter?
A: Yes. With the Pavtube MKV Converter, you can fast convert MKV to WMV format so as to play on WMP with ease.

Q9: Does the program support converting MKV video to Nook Color, Motorola Xoom or other new media devices?
A: Yes. The MKV Converter supports to convert and play MKV/ HD MKV video to almost all video or audio players with high quality. The supported devices include iPad, iPad 2, iPhone 4, iPod Touch 4, Apple TV, PS3, PSP, HTC EVO 4G, Galaxy Tab, Galaxy S, Nexus S, Nook Color, Motorola Xoom, etc.

PS: Know more FAQs about Update, Upgrade, Registration, Refund and more, you can go to check Support Center.

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